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Every customer interaction matters to us, and we believe concerns should always be addressed with clarity and respect. At Trendadict, operated by Arinventive Innovations Private Limited, we have established this Grievance Redressal Policy to ensure that any issue you face is managed responsibly, promptly, and transparently.
This policy outlines how grievances are identified, reported, reviewed, and resolved. Our intention is to maintain trust, encourage open communication, and provide reassurance that your concerns are handled with seriousness and care throughout your shopping experience.
We remain committed to listening attentively, responding thoughtfully, and resolving matters in a manner that supports a smooth and dependable journey on our platform.
What is a Grievance?
A grievance refers to any complaint, concern, or dissatisfaction raised by a user regarding products, services, transactions, or overall experience on our platform that requires clarification or resolution.
This may include issues related to damaged, defective, or incorrect items, delivery delays, payment-related concerns, return or refund complications, exchange requests, or dissatisfaction with customer support. It can also involve questions about how our policies are applied or how an order has been processed.
Regardless of the nature of the issue, every grievance is reviewed objectively, addressed respectfully, and handled with the goal of restoring your confidence in shopping with us.
How to Raise a Grievance
We understand that challenges can arise even with well-designed systems, and we aim to make reporting concerns simple and accessible. Raising a grievance allows us to better understand your experience and work toward a suitable resolution.
To submit a grievance, please visit the Help Centre or Contact Us section available on our website or app. Select the option that best matches your concern, share your order ID, clearly explain the issue, and attach any relevant images or documents that may help our team assess the matter accurately.
Once submitted, your grievance is reviewed by our support team, and you will be informed about the next steps or any additional information required to move toward resolution.
Escalation to Grievance Officer
While most concerns are resolved through our customer support team, certain situations may require further review. If you believe your grievance has not been adequately addressed, you may escalate the matter to our designated Grievance Officer.
In compliance with the Information Technology Act, 2000 and applicable regulations, Arinventive Innovations Private Limited has appointed a Grievance Redressal Officer to oversee unresolved complaints and ensure fair, lawful, and timely handling.
You may reach the Grievance Officer directly at Arinventiveinnovationspvtltd@gmail.com. Escalated concerns are treated with priority, ensuring transparency and accountability throughout the resolution process.
Grievance Handling Process
Our grievance handling framework is structured to ensure efficiency, clarity, and consistent communication at every stage. Each grievance follows a defined process to avoid delays and confusion.
We aim to conclude every grievance with clarity and fairness. A grievance is considered closed under specific conditions designed to balance customer satisfaction and operational efficiency.
A grievance is closed once a mutually acceptable resolution is reached between you and our team or the Grievance Officer. Your agreement and understanding are central to this outcome.
If a proposed resolution is communicated and no response is received from you within a reasonable timeframe, the grievance may be treated as resolved. This helps us continue supporting other customers effectively.
In cases where a final decision has been communicated in line with our policies and legal obligations, the grievance is formally closed with clear documentation of the outcome.
Contact Us
Questions or concerns can arise at any stage of your interaction with us, and we encourage you to reach out whenever clarification or assistance is needed. Open communication helps us serve you better.
For grievance-related queries or additional support, please contact us at Arinventiveinnovationspvtltd@gmail.com. Our team is dedicated to providing timely, respectful, and reassuring assistance.
Important Note
To ensure accuracy and compliance, this policy may be reviewed and updated periodically. Changes are made to improve clarity, reflect regulatory requirements, or enhance the grievance handling experience.
We recommend checking this page occasionally to stay informed about the latest updates. The most current version of this policy is always available alongside our Terms of Use and Privacy Policy, helping you shop with confidence and peace of mind.
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